Now Hiring - Sales Support Specialist in Needham, MA

If you are looking to start your career but have little to no professional work experience, then you may want to consider joining the Encore team as our new Sales Support Specialist within our Sales Team. Nobody starts their career in the corner office, but if you aspire to be there one day, then joining our Sales team in a wildly ambitious, constantly changing, and aggressively growing company could be a great place to start.

Don't be fooled! This position is not for the faint of heart. You will be supporting a team of energetic, fast-moving sales members, providing numerous administrative functions, all with differing priorities and deadlines. Here's some of what you can expect on any given day:

• Review admin forms with sales reps to ensure data is accurate before submitting to our Data Integrity team
• Ensure all new customers/contracts are entered into our system correctly and submit any changes/corrections to the appropriate team
• Assist sales team with outside vendor communication and follow up to maintain efficiency with our processes
• Communicate with other team members within the operations regarding our services
• Establish and maintain a high level of customer satisfaction
• Demonstrate knowledge of customers’ needs, pricing, and competition; effectively communicate pricing and service strategies; proactively engage other Encore business opportunities, referring internally as appropriate
• Support local sales leaders with communication to the teams surrounding action items, vendor updates, internal communications and any other related sales items
• Assist with other duties as assigned

Requirements

This role may be entry-level, but we'd encourage anyone who is applying to see this as an entry-point into an organization that truly values ambition and rewards hard work. The only limits to where someone in this position can rise are the ones they put on themselves. Requirements are simple:

• A friendly and energetic personality that comes across over the phone and in written communication
• A natural inclination towards putting customers first
• Willingness to try, learn new things, admit mistakes, adapt and change
• Impenetrable focus
• Embraces a team-first attitude
• Attention to detail that borders on obsessive
• The ability to defuse situations through empathy and logical problem solving
• Aptitude and appreciation for using technology (Above average proficiency with PowerPoint and Excel are required to start; mastery of our in-house customer service platform, Hubspot will be taught)

Benefits

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results driven work environment (work smarter not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status